Lyft, the newly public ride-hailing app, came under fire last week when a passenger brought attention to a harassment situation that stemmed from her driver's crude behavior — and highlighted the company's weak response to her claims.
Lyft eventually put out a statement about the harassment allegations and then a full week later, Lyft launched new features as part of its "commitment to safety." Two new safety features revolve around drivers and are very similar to systems competitor Uber has offered for years to monitor drivers.
More about Uber, Lyft, Ride Hailing Apps, Safety, and Driversvia Zero Tech Blog
