Microsoft is on the defense after Consumer Reports withdrew its recommendation for the Surface Pro and Surface Book computers last week, alleging the devices had poor reliability.
The non-profit publication reported its survey of 90,000 tablet and laptop owners found, "25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership."
Responding to the claims, Microsoft's head of Surface devices Panos Panay said the company "disagreed with their findings" and called the survey "disappointing."
Who's right and who's wrong? An internal Microsoft memo leaked to tech blogger Paul Thurrot doesn't provide any definitive answers, but does shed light on the issues that could have contributed to the poor ratings given by those surveyed. Read more...
More about Tech, Microsoft, Failures, Consumer Reports, and Surface Bookvia Zero Tech Blog
