United Airlines has, two days later, finally issued a true apology after a passenger was pulled from his seat and dragged off a plane when a flight was overbooked.
In a short statement issued Tuesday, CEO Oscar Munoz acknowledged that the incident was "horrific" and provoked "outrage, anger, disappointment."
"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard," he said in a new statement on Tuesday afternoon. "No one should ever be mistreated this way." Read more...
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